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Soft skills Training

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Effective Change Management

Effective Change Management


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Training Course for Presentation Skills

Training Course for Presentation Skills

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Time Management - Prioritize & Manage your Time

Time Management - Prioritize & Manage your Time

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Managing Staff Performance

Managing Staff Performance


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Soft Skills - Learn Essential Career Soft Skills to Earn

Soft Skills - Learn Essential Career Soft Skills to Earn

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Managing Conflict

Managing Conflict


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Life Coaching Certification Course (Beginner to Advanced)

Life Coaching Certification Course (Beginner to Advanced)

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Motivating Staff to Get Results

Motivating Staff to Get Results


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Freelance Writing Course

Freelance Writing Course

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Managing Your Stress

Managing Your Stress


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Managing The Stress of Your Team

Managing The Stress of Your Team


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Training in Telephone Techniques

Training in Telephone Techniques


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Leadership for Growth

Leadership for Growth

Leadership for Growth

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Training in Receptionist Skills

Training in Receptionist Skills

·        Introduction and Course Overview

·        Exercise: Getting to Know You

·        The Role of the Receptionist

·        Customer Service Principles

·        Communication

·        Questioning Techniques

·        Listening Skills

·        Telephone Skills

·        The Factors of The Voice

·        Professional Handling of Incoming Calls

·        Telephone Work - Standards Monitoring Checklist

·        Assertiveness

·        Dealing with Anger

·        Your Personal Action Plan


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Customer Service Training Course

Customer Service Training Course

·        Introduction and Course Overview

·        The Importance of Customer Service

·        Understanding Customer Expectations

·        Solving Customer Problems

·        Turning Customers Around

·        Communication Skills for Great Customer Service

·        Personal Skills for Great Customer Service

·        The Structure of Customer Service Excellence

·        Keeping Your Customers

·        Your Personal Action Plan


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Training Course for Communication Skills

Training Course for Communication Skills

·        Course Overview and Learning Objectives

·        How Communication Works

·        Face-to-Face Communication

·        Telephone Communication

·        Written Communication

·        Questioning and Listening Skills

·        How to be an Effective Communicator

·        Overcoming Communication Problems

·        Getting Better Outcomes

·        Your Personal Action Plan


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