![Leadership for Growth](http://lms.faithbangladesh.org/pluginfile.php/301/course/overviewfiles/Leadership%20for%20Growth.jpg)
Leadership for Growth
Leadership for Growth
![Training in Receptionist Skills](http://lms.faithbangladesh.org/pluginfile.php/211/course/overviewfiles/depositphotos_110814266-stock-illustration-customer-at-reception-vector-concept.jpg)
Training in Receptionist Skills
· Introduction and Course Overview
· Exercise: Getting to Know You
· The Role of the Receptionist
· Customer Service Principles
· Communication
· Questioning Techniques
· Listening Skills
· Telephone Skills
· The Factors of The Voice
· Professional Handling of Incoming Calls
· Telephone Work - Standards Monitoring Checklist
· Assertiveness
· Dealing with Anger
· Your Personal Action Plan
![Customer Service Training Course](http://lms.faithbangladesh.org/pluginfile.php/212/course/overviewfiles/Every-Task-a-Customer-Service-Rep-Must-Do-opengraph.png)
Customer Service Training Course
· Introduction and Course Overview
· The Importance of Customer Service
· Understanding Customer Expectations
· Solving Customer Problems
· Turning Customers Around
· Communication Skills for Great Customer Service
· Personal Skills for Great Customer Service
· The Structure of Customer Service Excellence
· Keeping Your Customers
· Your Personal Action Plan
![Training Course for Communication Skills](http://lms.faithbangladesh.org/pluginfile.php/213/course/overviewfiles/shutterstock_218342101-894x400.jpg)
Training Course for Communication Skills
· Course Overview and Learning Objectives
· How Communication Works
· Face-to-Face Communication
· Telephone Communication
· Written Communication
· Questioning and Listening Skills
· How to be an Effective Communicator
· Overcoming Communication Problems
· Getting Better Outcomes
· Your Personal Action Plan