Soft skills Training

Leadership for Growth

·        Introduction and Course Overview

·        Exercise: Getting to Know You

·        The Role of the Receptionist

·        Customer Service Principles

·        Communication

·        Questioning Techniques

·        Listening Skills

·        Telephone Skills

·        The Factors of The Voice

·        Professional Handling of Incoming Calls

·        Telephone Work - Standards Monitoring Checklist

·        Assertiveness

·        Dealing with Anger

·        Your Personal Action Plan

·        Introduction and Course Overview

·        The Importance of Customer Service

·        Understanding Customer Expectations

·        Solving Customer Problems

·        Turning Customers Around

·        Communication Skills for Great Customer Service

·        Personal Skills for Great Customer Service

·        The Structure of Customer Service Excellence

·        Keeping Your Customers

·        Your Personal Action Plan

·        Course Overview and Learning Objectives

·        How Communication Works

·        Face-to-Face Communication

·        Telephone Communication

·        Written Communication

·        Questioning and Listening Skills

·        How to be an Effective Communicator

·        Overcoming Communication Problems

·        Getting Better Outcomes

·        Your Personal Action Plan